Support
Questions, feedback, or something not working right — here's how to reach us.
Email us
support@koneczone.comWe read every message. For account/data questions, it helps to mention which device and app version you're using (Settings → About, if available).
Common questions
Is Javori a replacement for seeing a doctor?
No. Javori gives general health information and triage guidance — help figuring out how soon you might want to seek care. It never diagnoses a condition and isn't a substitute for professional medical advice.
Where is my symptom check history stored?
On your device only. Javori doesn't require an account, and we don't have a copy of your history, calculator results, or tracked health data. You can clear any of it from within the app at any time.
How do I restore Javori Plus after reinstalling the app?
Open the app, go to the Javori Plus screen, and tap "Restore purchases." This reconnects your subscription using your Apple ID — no account or password needed.
How do I cancel my Javori Plus subscription?
Subscriptions are managed through Apple, not inside Javori. On your iPhone, go to Settings → your name → Subscriptions → Javori Plus, and change or cancel it there.
I found a bug or something looks wrong — what should I include in my report?
Email us at the address above with: what you were doing, what you expected to happen, what happened instead, and your device model + iOS version if you know it. A screenshot helps a lot.